Contact support
Email developer@blackandblue.co.in with PantryWeave, the app version, your Android version and a brief description of the issue. Do not attach kitchen backups, private recipes, payment-card details, credentials or reviewer codes. Keep the request to the minimum information needed; this page does not promise a response time.
Keep or restore your kitchen
In Settings, Export kitchen backup creates readable JSON at a destination you choose. It is not encrypted by the app. Confirm the file exists and keep it private before deleting data or replacing the kitchen. Restore from backup previews a validated candidate before replacement; invalid files do not intentionally change the kitchen. Privacy preferences, review access and purchase ownership are not part of a backup.
Timers and dietary preferences
Cooking-timer notifications depend on Android permissions, battery settings and scheduling. Inspect the app’s timer state and use another timing method when needed. Ingredient exclusions are text filters, not allergy checks. Review ingredients and packaging yourself; synonyms, traces and cross-contact are not detected.
Purchases and privacy choices
Use Restore purchase with the appropriate Play account and network access. An unavailable offer or failed check is not a completed purchase or restoration. When configured, Settings → Copy purchase support ID gives the anonymous identifier needed to investigate the app’s billing records; share it only with support, without a payment-card number.
Usage analytics and local crash capture start paused for each new process. Opening report controls is separate from choosing to Send or Delete. Pending-report actions do not prove remote delivery or deletion. See privacy and deletion choices.